our return policy
Bita Return & Refund Policy
Last Updated: February 2025
At Bita, we stand by the quality of our anti-hangover jelly and want you to shop with confidence. If you’re a first-time customer and not fully satisfied, we offer a one-time 100% money-back guarantee under the conditions outlined below.
1. 14-Day Return Policy
You have 14 days from receiving your order to request a return. Due to the nature of our product, returns are only accepted if the following conditions are met:
• The item is unopened, unused, and in its original packaging.
• It was purchased at full price (sale and subscription items are not eligible).
• You provide proof of purchase.
To start a return, please contact us at hello@getbita.com with your order number, full name, and reason for return. Once approved, we’ll provide return instructions.
2. 14-Day 100% Money-Back Guarantee (For First-Time Customers Only)
We want you to try Bita with confidence. If you’re a first-time customer and Bita isn’t for you, we offer a one-time refund on one box, no questions asked.
Eligibility:
• Available only for first-time customers.
• Applies to ONE full-priced box (bulk orders and additional items are not covered).
• Refund request must be made within 14 days of delivery.
• The product must be unopened and unused.
Not Eligible for Refund:
• If the product has been opened or used.
• If you have previously purchased Bita.
• If the item was purchased at a discount or as part of a subscription.
To request a refund, email hello@getbita.com with your order number and full name. Refunds will be processed within 10 business days once approved.
3. Damages & Issues
If your order arrives damaged, defective, or incorrect, please email hello@getbita.com with a photo of the issue, and we will resolve it as soon as possible.
4. Non-Returnable Items
For health and safety reasons, we cannot accept returns of opened or used items. Additionally, the following items are not eligible for return:
• Sale or discounted items
• Subscription purchases
• Gift cards
